Effective Date: January 1, 2026
1. Introduction and Acceptance
Welcome to Pestokil. These Terms and Conditions constitute a legally binding agreement between Pestokil (“the Company,” “we,” “us,” or “our”) and the customer (“the Client,” “you,” or “your”). By booking a service, signing a service agreement, or allowing our technicians to commence work on your property, you acknowledge that you have read, understood, and agree to be bound by these Terms without modification.
2. Definitions
- “Service” means the pest management, inspection, and treatment operations carried out by the Company.
- “Premises” means the property, building, or land where the Services are to be performed.
- “Quotation” means the estimated price provided to the Client based on the initial assessment of the pest infestation.
- “Pests” refers strictly to the target species identified in the Service Agreement. This agreement does not cover unlisted pests unless explicitly agreed upon in writing.
3. Scope of Service and Efficacy
3.1. Professional Standards: The Company agrees to provide pest control services using industry-standard techniques and materials approved by local environmental and health authorities. 3.2. Limitation of Results: The Client acknowledges that pest control is a process, not always an immediate event. Total eradication may require multiple visits. While we aim for 100% control, the Company cannot guarantee the permanent elimination of pests due to factors beyond our control, such as building structure, hygiene, and neighboring properties. 3.3. Unforeseen Circumstances: If, during the course of the Service, the infestation is found to be significantly more extensive than initially assessed, the Company reserves the right to revise the Quotation. Work will pause until the Client agrees to the revised price.
4. Client Obligations and Preparation
To ensure the success of the treatment, the Client agrees to: 4.1. Access: Provide the Company with full, safe, and unrestricted access to the Premises at the scheduled time. 4.2. Preparation: Follow all pre-treatment instructions provided by the technician. This includes, but is not limited to, covering food, clearing floor clutter, moving furniture, and vacating pets. 4.3. Hygiene: Maintain sanitary conditions. The Client understands that efficacy is compromised if the Premises are unclean (e.g., leaving food scraps exposed). The Company is not liable for re-infestation caused by poor hygiene. 4.4. Structural Repairs: The Client is responsible for structural proofing (sealing holes, fixing leaking pipes). If the Client fails to perform these recommended repairs, any service warranty is immediately void.
5. Health, Safety, and Chemicals
5.1. Disclosure: The Client must disclose to the Company prior to treatment if any occupant is pregnant, an infant, suffers from respiratory conditions (e.g., asthma), has chemical sensitivities, or if there are fish tanks/aquariums present. 5.2. Vacating the Premises: For certain chemical treatments (such as fogging or fumigation), the Client and all occupants must vacate the Premises for a minimum of 4 hours or as directed by the technician. Re-entry before the designated time is strictly prohibited and is done at the Client’s sole risk. 5.3. Pet Safety: All pets must be removed or secured away from the treatment area. Fish tanks must be covered and air pumps turned off.
6. Scheduling, Cancellations, and Delays
6.1. Cancellations: We require at least 24 hours’ notice for any cancellation or rescheduling. 6.2. Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee equal to 50% of the estimated service cost to cover the technician’s reserved time. 6.3. Missed Appointments: If the technician arrives at the Premises and cannot gain access, the Client will be charged a “No-Show Fee” equal to the full call-out charge. 6.4. Company Delays: The Company will make every effort to arrive on time. However, the Company is not liable for delays caused by traffic, severe weather, or previous jobs running overtime.
7. Pricing and Payment
7.1. Payment Due: Payment is due in full immediately upon completion of the Service unless a commercial credit account has been pre-approved in writing. 7.2. Payment Methods: We accept cash, credit cards, and bank transfers. 7.3. Late Payments: Accounts overdue by more than 30 days will be subject to a late fee of 5% of the outstanding balance per month, plus any legal or collection agency fees incurred by the Company to recover the debt.
8. Liability and Property Damage
8.1. Limitation of Liability: To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or personal injury arising from the misuse of treated areas. 8.2. Existing Damage: The Company is not liable for damage to the property caused by the pests themselves (e.g., wiring chewed by rodents, wood destroyed by termites), regardless of when such damage is discovered. 8.3. Treatment Risks: While reasonable care is taken, the Company is not liable for minor staining of fabrics, walls, or floors that may occur during necessary chemical application, nor for damage to ceiling tiles or fittings that are brittle or already damaged.
9. Warranty and Call-Backs
9.1. General Warranty: Unless otherwise stated on the invoice, a standard single treatment carries a 30-day warranty. If pests return within 30 days, we will re-treat the affected area at no extra cost. 9.2. Exclusions: This warranty is void if:
- The Client failed to follow post-treatment instructions.
- The Client did not perform recommended structural repairs.
- New infested items (e.g., second-hand furniture) were brought into the property.
- The infestation is caused by a neighboring property.
10. Privacy Policy
We respect your privacy. Pestokil will only use your personal information (name, address, contact details) for the purpose of fulfilling the Service and processing payment. We do not sell your data to third parties.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the Services are physically performed. Any disputes arising out of this agreement shall be settled in the local courts of that jurisdiction.
12. Contact Information
If you have questions regarding these Terms, please contact Pestokil management directly through the contact details provided on our official invoice or website.